Refund Policy

30-Day Money-Back Guarantee

At GenuineKeys365, we stand behind the quality of every license we sell. We offer a 30-day money-back guarantee to ensure your complete satisfaction. If your product key does not work and our support team cannot resolve the issue, you can request a full refund within 30 days of your purchase.

1. Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your purchase date
• Your product key is faulty, invalid, or already used, and cannot be replaced
• You have not violated our Terms of Service
• You allow our support team a reasonable opportunity to troubleshoot the activation

2. Valid Reasons for Refunds

We process refund requests for the following reasons:

• Invalid Key: The product key does not activate and cannot be replaced
• Wrong Product: You were sent a different product than the one ordered
• Activation Issues: Persistent activation problems our support team cannot resolve
• Non-Delivery: You did not receive your key and we are unable to deliver it
• Accidental Purchase: You purchased the wrong product and have not yet used the key

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Refund request made more than 30 days after the purchase date
• The product key has been successfully activated and is working as described
• "Changed my mind" after a working key has already been redeemed or activated
• Buyer error, such as installing the wrong edition despite a valid, working key
• Fraudulent activity, key duplication, or chargeback abuse
• Failure to complete reasonable troubleshooting steps with our support team

Because product keys are digital goods, a key that has been revealed and successfully activated is considered "used" and is generally non-refundable — the same way opened software cannot be returned. This does not affect your right to a replacement or refund if the key is faulty.

4. How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Reach out to our support team via:
   • Email: support@genuinekeys365.com
   • WhatsApp: Click the floating WhatsApp button
2. Provide Information: Include the following details:
   • Your order email address
   • Order/transaction ID
   • The product purchased and the activation error you received
   • Any relevant screenshots of the error
3. Troubleshooting Attempt: Our team will first help you activate the key or provide a replacement key before processing a refund
4. Refund Processing: If a replacement is not possible and your request is approved, your refund will be processed within 3-5 business days

5. Refund Processing Time

Once your refund request is approved:

• Review Time: 1-2 business days to review your request
• Processing Time: 3-5 business days to process the refund
• Bank/Payment Provider: 5-10 business days for funds to appear in your account (varies by payment method)

Total refund time: Approximately 7-15 business days from approval to funds in your account.

6. Refund Method

Refunds are issued using the same payment method used for the original purchase:

• PayPal: Returned to your PayPal account
• Credit/Debit Card (via PayPal): Returned to the original card
• Cryptocurrency (USDT): Refunded in USDT to a wallet you provide

We cannot process refunds to different payment methods or accounts than the original purchase.

7. Replacement Keys

In most cases, a faulty key can be resolved instantly with a free replacement:

• If a key fails to activate, we will issue a working replacement at no cost
• Replacement is offered before a monetary refund whenever possible
• You may accept a refund instead of a replacement if you prefer

8. Chargebacks and Disputes

We encourage you to contact us directly before filing a chargeback with your bank or payment provider:

• Most issues can be resolved instantly with a replacement key
• We will work with you to resolve any billing disputes
• Fraudulent chargebacks on delivered, working keys may result in legal action
• Future purchases may be restricted after a fraudulent chargeback

9. Repeat Purchases

Each order is treated independently:

• Every new purchase has its own 30-day money-back guarantee window
• Repeat customers are eligible for support and refunds on each new order
• Abuse of the refund policy may result in future refunds being denied

10. Support Before Refund

Before requesting a refund for an activation issue, we recommend:

• Contacting our 24/7 support team
• Following the steps in our Setup Guide for your product
• Confirming your PC is connected to the internet during activation
• Making sure you are activating the correct edition (e.g. Windows 11 Pro vs Home)
• Trying phone activation (slui.exe 4) if online activation fails

Most activation issues are resolved in minutes with the right steps or a replacement key.

11. Questions About Refunds

If you have questions about our refund policy or need assistance with a refund request:

• Email: support@genuinekeys365.com
• WhatsApp: Click the floating button for instant chat

Our support team is available 24/7 to assist you with any concerns or questions.